Privacy Policy

1. Who we are

The company responsible for the personal data described in this policy is Digitronix Advanced Digital Technology Solutions LLC-FZ, Meydan Grandstand, 6th Floor, Al Meydan Road, Nad Al Sheba 1, Dubai, United Arab Emirates.

You can contact us about this policy or your personal data at support@digitronix.io.

2. Personal data we collect

Depending on how you deal with us, we may collect and use the following.

We do not ask for sensitive personal data through our website, and ask that you do not send it to us.

3. How we collect personal data

• Directly from you, for example when you submit a form, request a quotation, or contact us.
• Through the forms on our website, including the contact form, the hardware quote form and AMC enquiries.
• Through email.
• Through phone calls and WhatsApp messages.
• Through analytics and technical logs when you visit the website.
• Through business relationships, for example from your employer or organisation when we provide services to it, or from suppliers and partners involved in an order.

4. How we use personal data

We use personal data to:

• respond to enquiries and requests;
• prepare and send quotations and proposals;
• deliver services, including IT support and AMC services, software, automation and website work;
• source, order, configure, deliver and support hardware;
• provide support and keep records of it;
• invoice, collect payment and keep accounting records;
• prevent fraud and abuse and keep our systems and website secure;
• understand how the website is used and improve our website and services;
• comply with legal and regulatory obligations and keep records;
• manage our customer relationships; and
• send marketing communications only where this is appropriate and permitted, with an easy way to opt out.

5. Why we are entitled to use personal data

We rely on different grounds depending on the situation, as permitted by applicable UAE law:

• Consent, where the law requires it, for example for certain marketing or optional cookies. You can withdraw consent at any time.
• Where processing is necessary to take steps at your request before a contract or to perform a contract with you or your organisation.
• Where processing is necessary to meet our legal obligations.
• Where processing is necessary for our legitimate business operations, such as running, securing and improving our business, provided this is permitted by applicable law and does not override your rights.
• Where processing is necessary to establish, exercise or defend legal claims or protect rights.

Submitting an enquiry form does not require you to agree to marketing.

6. Who we share personal data with

We share personal data only where needed, and only with these categories of recipient:

• hosting and infrastructure providers;
• email and communication providers;
• cloud service providers;
• payment providers, if a payment is taken through one;
• accounting and finance providers;
• suppliers and distributors, where necessary to source and supply hardware you have asked for;
• couriers and delivery providers;
• professional advisers such as lawyers and auditors; and
• regulators, courts or authorities where we are legally required or permitted to do so.

We do not sell personal data.

7. International transfers

Some of our service providers may process personal data outside the UAE. Where personal data is transferred outside the UAE, we will take reasonable steps to make sure it is protected, as required by applicable law.

8. How long we keep personal data

We keep personal data only for as long as is reasonably necessary for the purposes described in this policy, including business, legal, contractual, security and regulatory purposes such as accounting and record keeping, and the period during which a claim could arise. When we no longer need it, we delete or anonymise it, or restrict access to it.

9. Security

We use reasonable technical and organisational measures to protect personal data, such as access controls, secure connections and limiting access to people who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If you believe your data has been put at risk, please contact us straight away.

10. Your rights

Subject to applicable UAE law and its conditions and exceptions, you may have the right to:

• ask whether we hold personal data about you and request access to it;
• ask us to correct inaccurate or incomplete personal data;
• ask us to restrict, stop or object to certain processing;
• ask us to delete personal data, where applicable;
• withdraw consent where we rely on it; and
• complain to the competent data protection authority.

To make a privacy request, email support@digitronix.io with "Privacy request" in the subject line. We may need to confirm your identity before acting on a request, and we will respond within the time required by applicable law.

11. Marketing and opting out

We only send marketing communications where appropriate and permitted. You can opt out of marketing at any time by using the opt-out link in a message or by emailing us. Opting out of marketing does not affect service messages that we need to send you, such as quotations, order updates, invoices and support communications.

12. Cookies and analytics

Our website uses analytics and form protection technologies that may use cookies or similar technologies. See our Cookie Policy for the technologies used, their purposes and how to manage them.

13. Children

Our services are intended for businesses and adult users. We do not knowingly target children or collect personal data from them. If you believe a child has given us personal data, contact us and we will take appropriate steps.

14. Other websites

Our website may link to other websites, including messaging services such as WhatsApp. They have their own privacy practices, which we do not control.

15. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last updated. Where a change is significant, we will take reasonable steps to tell you.

16. Contact

Digitronix Advanced Digital Technology Solutions LLC-FZ, Meydan Grandstand, 6th Floor, Al Meydan Road, Nad Al Sheba 1, Dubai, United Arab Emirates. Email: support@digitronix.io.