Microsoft 365 and Cloud Services in Dubai
Microsoft 365 support in Dubai for businesses setting up email, moving from an existing platform or managing an established tenant. We scope implementation, migration and ongoing administration separately so you can commission the work your team needs.
Who this service is for
For small and growing businesses opening an office, replacing legacy email, consolidating accounts or needing help with Microsoft 365 administration. Share your user count, current platform and access requirements so the assessment addresses your actual environment.
What we can help with
Business email and tenant setup
Configure the agreed tenant, domain verification, mailboxes and email DNS records. Review licensing requirements against users and applications; subscription purchases and renewals are separate from implementation labour.
Email and data migration
Inventory mailboxes and supported data sources, agree what moves, test a pilot and plan the cutover. Source access, data volume and platform limits determine the migration scope and schedule.
Teams and SharePoint configuration
Set up agreed teams, sites and access permissions around how staff collaborate. Confirm ownership and sharing rules; custom application development and extensive information architecture require their own scope.
User and access administration
Create and remove users, assign licences, review permissions and configure agreed authentication settings. Define who authorises changes and who retains tenant administration access at handover.
Cloud backup and continuity
Review retention, backup requirements and restore procedures for the systems in scope. Agree a suitable backup arrangement and test restoration where included; retention features alone are not an independent backup plan.
Cloud systems support
Troubleshoot access and configuration for agreed cloud applications and storage. Identify dependencies on internet connectivity and external vendors before defining support responsibilities.
Project work and ongoing support
Initial implementation
A defined setup project for a new environment, with agreed users, applications, permissions and handover. It does not automatically include migration from an old platform.
Migration
A separately scoped transition from your existing platform. Agree data mapping, pilot checks, cutover communications and post-migration verification before changing production email.
Ongoing administration
Recurring user, mailbox and access support can be included in an AMC with agreed systems, service hours and response targets. A completed project does not automatically start a support contract.
Microsoft subscriptions, backup products and third-party fees are confirmed separately in the quotation. Scope depends on supported platforms and access. No Microsoft partnership status or certification is claimed, and no zero-downtime migration or guaranteed recovery time is promised.
From assessment to handover
01
Assess the environment
Review users, domains, current mail platform, applications, data and access. Flag dependencies before choosing a migration or setup approach.
02
Agree scope and quotation
Confirm deliverables, subscriptions, responsibilities, acceptance checks and a change window. Separate project work from recurring support.
03
Configure and validate
Run agreed pilot checks, configure services and complete the planned cutover. Check email flow, access and representative migrated records.
04
Handover and support
Document agreed settings and administration responsibilities, explain user changes and confirm any continuing support arrangement.
Common buying questions
Can we book a Microsoft 365 project without an AMC?
Yes. Setup and migration can be commissioned as standalone projects. Ongoing administration is agreed separately, including whether it belongs in an AMC.
Do Microsoft 365 licences come with the service?
Licences and other subscriptions are separate costs unless explicitly included in the quotation. We review the required applications and users before recommending a licensing arrangement.
Can you move our existing business email?
We assess your source platform, access and data before confirming what can be migrated. The scope identifies mailboxes, any files or calendars included, validation checks and cutover responsibilities.
How long does migration take?
User count, data volume, source platform and available access affect the schedule. The quotation and migration plan confirm the work window; downtime and vendor constraints are reviewed before cutover.
Who owns the tenant and administrator accounts?
Confirm account ownership, administrator roles and credential handover in the project scope. Your business needs a documented way to administer its environment after completion.
Related IT services
For continuing helpdesk, user administration and maintenance alongside office IT support.
For the connectivity, WiFi and access configuration your cloud applications depend on.
Related reading
Request a Microsoft 365 Assessment
Share your current environment and what you need to change. We will review the requirement and confirm the proposed scope and quotation before work begins.
